Payments & Subsidy

Payment Methods

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Clients are billed with the Jane booking system and can pay by credit online.

 

We accept cash, e-transfer, and most major credit cards.

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Subsidy

 

We offer a partial subsidy to a limited number of clients in financial need who do not have access to any third-party coverage. We have the right to use our own discretion for who qualifies for a subsidy. Please feel comfortable to ask about this.

 

Other Full/Partial Coverage Options at Kindred Counselling

 

Some of our therapists are registered with these agencies:

 

• First Nations Health Authority (FNHA)

  • FNHA clients do not have to pay out of pocket we will submit the receipt for payment through the agency

• Crime Victim Assistance Program (CVAP)

  • We have one provider for CVAP - Emma Twidale, Online Therapist

  • We do not direct bill CVAP

  • Clients will be responsible for paying up-front for their session and submitting their receipts to CVAP for reimbursement

  • CVAP will cover $135 of the session and the client will be responsible for the balance of the session as a co-pay

 

We do not work with ICBC.

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Receipts

 

Kindred Counselling will issue you a detailed receipt with the therapist's registration number upon completion of your session. Please send this receipt for reimbursement if you are using extended health insurance benefits.

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Insurance Reimbursement/Third Party Coverage

 

At present, BC Medical does not cover private counselling fees.  RCCs and RSWs may be eligible for reimbursement through third-party coverage from employment benefits. Contact your insurance provider for details on potential coverage.

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Not Covered? If you find that RCC/RSW visits do not appear to be covered under your plan, contact your employer's Human Resources Department, or your insurance to inquire or clarify.

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Free Initial Consultation

 

We offer a free initial consultation for up to 15 minutes by phone. During this time, you can give a brief synopsis of your situation and ask questions you may have about the counselling process. We will then discuss the services we offer and determine if we will move to the next step.

 

If we decide to move forward, we will schedule a paid Intake Session (60-75mins) where your history and counselling goals will be discussed in more detail. Clients will also receive the Informed Consent Form to be reviewed and signed and an Intake Form to be completed and reviewed together.​

 

Cancellation/"No Show" Session Policy

 

Missed or cancelled sessions without 24 hours’ notice will be charged the full amount of the specific session booked. You can opt for session reminders in your Jane Account. In case of emergencies let us know and we will consider this on a case by case basis.  After three missed sessions, even in the case of emergencies, we will have to discuss whether or not to move forward with counselling.

 

Please use the Jane app as your first choice to cancel sessions as there will be a instant notification to your therapist. As a second choice you can email your therapist. However, therapists are not required to check emails beyond their business hours and on weekends. Do not use our phone service to cancel sessions as it is more for inquiries and your therapist will likely not get the information in time as our administrator only works M-F business hours.

 

Furthermore, it is important to note that insurance companies do not provide reimbursement for cancelled sessions; thus, you will be responsible to cover the fee for the missed session. In addition, you are responsible for coming to your session on time; if you are late, your appointment will still need to end on time.

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